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Frequently Asked Questions

Returns

  1. How do I return my purchase?
    Answer : All of our simple return instructions are located in the "General Return / Refund Policies & Procedures".
  2. How long will it take to get a refund?
    Answer : This is also explained in our "General Return / Refund Policies & Procedures".
  3. Can I return a damaged item on the 14th day?
    Answer : No. All claims for products that you receive damaged needs to be made to us within 7 days of receipt. See "Damaged Products / Defective Items / Wrong Items Sent".

Order Status

  1. How do I know the status of my current order?
    Answer: we always send you an email confirming your order and a 2nd email when your order has been shipped.
    Additionally, you always have the option to log into "my account" on our website.
  2. How would I cancel or change an order?
    Answer: Email us immediately at DecorOverstock@DecorOverstock.com.

Shipping and Delivery

  1. How long will it take to receive my order? Answer : This will depend on how far away you are from our shipping center center since free standard shipping is ground. Typically, our orders ship within 48-72 hours and ground shipping may take up to 2 weeks after it leaves our shipping center. The best way to follow this is to use the tracking information that we provide you in an email when your purchase ships out.
  2. What is the charge for shipping my order?
    Answer : All orders shipped within the continental United States are FREE for standard shipping!
  3. Are there options for me to receive my order quickly?
    Answer: No
  4. How can I know when to expect my shipment?
    Answer : We will send you an email when your purchase has been shipped with full tracking information on it.
    Typically, our orders will ship within 48-72 hours (most in stock items will usually ship in 48 hours, if they are ordered by 1 pm EST) then for free standard shipping add 7 - 14 days.
  5. Can I place an order for a shipment outside of the United Sates?
    Answer: No, at this time we do not ship internationally.
  6. Do you ship to PO Boxes?
    Answer : No, we require a physical street address to make your delivery.
  7. Is there a difference in shipping made to Alaska and Hawaii?
    Answer : Yes, there will be additional charges. The shipping charges will be calculated accordingly at check out.
  8. How do I track my order?
    Answer : We will send you an email after your purchase has been shipped detailing the tracking information.
  9. Will my package require a signature?
    Answer : No.
  10. Who pays for the return shipping?
    Answer: You will. Please read "General Return / Refund Policies & Procedures".

Store Credit / Gift Cards / Gift Certificates

  1. How can I purchase a gift certificate / gift card?
    Answer : Click on the "E - Gift Certificates and Gift Cards" box on our Homepage!
  2. How do I use my gift certificate / gift card?
    Answer : You can either click on the "Redeem Gift Certificate" box and use your code or click on the link that is on your E-Gift Card.
  3. How do I find out the current balance on my Gift Certificate / Gift Card?
    Answer : You may either click on the link that is on your E-Card or enter your gift code in the "Redeem Gift Certificate" box.
  4. I lost my gift card and code. What can I do?
    Answer : Contact us by email at DecorOverstock@DecorOverstock.com.

Payment

  1. What forms of payment may I use?
    Answer : Visa, Mastercard, Debit cards and Paypal.
  2. Will using my credit card on your site be safe?
    Answer : Yes! We have taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored.
    Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secured way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for "https" at the beginning of the address of the web page to help prevent the loss, misuse, and alteration of the information that we obtain from you. We make no assurances about our ability to prevent any such loss, misuse, to you or to any third party arising out of any such loss, misuse, or alteration.
  3. Will I be expected to pay taxes on my purchases?
    Answer : We are only required to collect sales tax for orders taken in Georgia. If you are a Georgia customer, we will add the appropriate state sales tax in the check out process to your order.
    However, most states do charge sales and use tax on internet sales.
    These states generally require the purchaser (you) to file a sales & use tax return at the end of the year, detailing and providing payment on these taxes. For full details on how to do this in your specific state, please either call or log onto the website of your state's tax authority.
  4. Are international currency and credit cards accepted?
    Answer : No.
  5. Are debit cards safe to use for payment?
    Answer : Yes, we take the same strong measures to protect your security with your debit card as we do with regular credit cards.
    That is, Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secured way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page to help prevent the loss, misuse, and alteration of the information that we obtain from you.
    We make no assurances about our ability to prevent any such loss, misuse, to you or to any third party arising out of any such loss, misuse, or alteration.

General

  1. If I have placed my order with DecorOverstock.com, then why does the box (my order was received in) show another companies name on the box? Answer : In our effort to have the greatest selection of products and get them to you as quickly and efficiently as possible, we frequently contract to have someone else ship them to you directly.
    This process reduces overall cost and time. This has become more and more common in the internet / online industry.
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